FAQs
Q1. How do I register for the Red Shoe 5k?
Click the big blue 'Register' button at the top of the page. You will be taken to the RunSignUp website to register. If you already have an account with RunSignUp, then click 'Sign In' and log into your account. When registering for a race while logged on to RunSignUp, you will be taken to the Select Registrant menu where you can quick fill registration for accounts already linked on your RunSignUp account. This will allow registration to go faster, because you will be able to select registrants who are already on your account and their information will automatically be filled out. If the registrant is not available on the Select Registrant menu, then click on ‘New Registrant’. Complete all the necessary information for each person you wish to register. You’ll get the chance to review your information and confirm it or add an additional registrant. Next, fill in your payment information and click 'Submit" to finish. Look for an email confirmation from us.
Q2. What is the Virtual Red Shoe 5k?
We serve families from across the country and world. The Virtual Red Shoe 5k and Kids Fun Run gives you an opportunity to participate even if you cannot make it to the race in person. We encourage you to create a team and run/walk in your community. When you register, a race shirt will be mailed to you and you will have access to a virtual race packet, including activities, mile markers, and photo props. When registering, please make sure you select the 'Virtual Red Shoe 5k' or 'Virtual Kids Fun Run' options.
Q3. How do I create a fundraising page for the Red Shoe 5k?
For detailed information on creating a Fundraiser, please click here. You do not need to register for the race to create a fundraising page.
Q4. How do I edit my fundraising page?
If you have already created a fundraiser or team fundraiser on RunSignup, then you can view your fundraiser, as well as any donations made to it, and you can make edits to your fundraiser if necessary. To begin, sign into your RunSignup account, go to your Profile, then scroll down the page, and click on the link for “My Fundraisers.” From the “My Fundraisers” page, you can view all fundraising pages for the users on your account.
To edit your fundraiser, find the fundraiser you would like to manage, and click on the “Edit Fundraiser” button to access your Fundraiser Management Page. On the fundraiser management page, you can edit your Fundraiser Name, and your Fundraising Goal. You can turn on/off your goal thermometer, and/or your scrolling list of donors. Your Fundraiser Page URL can be edited, as well as your Personal Message to Display on Your Fundraiser Page, and your Fundraiser Image can be added, edited or removed here as well.
Q5. How do I join an existing team?
One person on your team (i.e., The Team Captain) will need to create the team for the group. While registering, you can select "Yes" when asked if you would like to join a community team. Or you can click links directly from this page: https://runsignup.com/Race/RedShoe5k/Page-11.
Q6. I selected the wrong t-shirt size. Can I change it?
Yes. Please sign in to your RunSignUp account and go to your profile. See Upcoming Races and click 'Manage Registration' next to the registration that you are editing. Click the T-shirt menu item, change your selection and click 'Continue.' If the size you want is no longer available, please find a staff member after the race to see if there are extras. If you are having trouble making this update, please contact us with any further questions by using the "Contact This Race" link at the bottom of the Registration Management page.
Race shirt sizes are not guaranteed for registrations after August 30, 2024. You will be given the next available size up if your selected size is out of stock.
Q7. Why is my registration not showing in my profile?
Don't worry! Most of the time you are registered, but your registration is just associated with a different account. Here are reasons why this happens:
- Your registration is associated with a sub-account of another user: Someone registered you for a race using their account, so you were created as a sub-account.
- Your registration was imported: You just need to claim your uploaded account as described here
- You used a different email address to register: You can merge accounts with different email addresses by following the guide here
- You did not complete your registration: First look to see if you are registered on this race's "Find a Participant" page. If you still do not see yourself and have a charge on your credit card that has posted, please contact info@runsignup.com. If you do not see yourself here, and you also have no charge on your account, then you are not yet registered.
- You registered under a typo: If you find your registration on the race's "Find a Participant" page, but you don't see it under your account (and you have claimed ALL possible accounts as explained above), then you may have registered under a typo. Please contact info@runsignup.com.
Q8. How are the fundraising proceeds used?
Proceeds from the event will go to easing the hardship of childhood illness on families and children through programs that directly impact the wellbeing of children in our area. This includes a free 'home-away-from-home' for as long as a family needs while their child is being treated in local hospitals and bedside comfort and hospitality for families with a child being treated on pediatric units of our partner hospitals.
Q9. How long is the race?
The Red Shoe 5k Run & Walk is 5 kilometers, or 3.1 miles. The Kids Fun Run is approximately 300 meters.
Q10. What is the deadline for registering?
You can register for the in-person race until 8:30am the day of the event. Virtual race registration ends on Oct. 12th at 11:59 p.m.
Q11. Will the Red Shoe 5k be timed?
Yes, timing and results will be provided. All 5k registrants will receive a timing chip attached to their race bib. The Kids Fun Run is untimed.
Q12. Will prizes by awarded?
Yes, prizes will be awarded for:
- Top 2 overall
- Top male and female for each age group
- Largest Team
- Team that fundraises the most
- Individual that fundraises the most
- Youth that fundraises the most
All Kids Fun Run and 5k finishers will be handed a finisher medal after crossing the finish line. All Virtual participants will receive a medal with their t-shirt, by mail.
Q13. Are wheelchairs and strollers permitted?
Yes, wheelchairs and strollers are allowed. All terrain wheelchairs and strollers are strongly recommended.
Q14. Are pets permitted at the event?
Well-behaved animals are allowed at the event and must be leashed. Please clean up after your pet and run or walk near the back of the participants.
Q15: What hotels and attractions are nearby?
For a complete list of hotels, restaurants, and shops, please click here.
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