FREQUENTLY ASKED QUESTIONS
You may transfer to any Winter Run Series event.
When transferring to a different race, the registrant will be credited for their original amount minus the transfer fee of $10. This credit can be used to cover the event cost in the new event.
No refunds if transferring to a different race of lesser cost. Registrants will still pay a $10 transfer fee.
Absolutely no race transfers within 2 weeks of Race Day.
How to Transfer to a New Race in RunSignUp
- Begin by logging into your RunSignUp account, and go to your “Profile” page. On the “Profile” page, see Races under "Upcoming Events." This shows a list of all Race(s) that are coming up.
- You are able to manage the registration for the Race by clicking "Manage Registration".
- From the top bar, choose "Transfer to Another Race." Follow the instructions and complete your registration.
Yes. Shirt size changes are allowed based on available inventory and are not guaranteed.
How do I change my shirt size in RunSignUp?
-
Log into your RunSignUp account
-
Go to your Profile page
-
Under Upcoming Events, locate your race
-
Click Manage Registration
-
From the top menu, select Giveaway
-
Follow the prompts to update your preferred shirt size
Important: Shirt size changes must be made before the event, while inventory is still available. Once inventory is depleted or orders are finalized, changes may no longer be possible.
Yes. Participants may change to a different event or distance through RunSignUp prior to race day.
How do I change my race distance in RunSignUp?
-
Log into your RunSignUp account
-
Go to your Profile page
-
Under Upcoming Events, locate your race
-
Click Manage Registration
-
From the top menu, select Transfer Event
-
Click Start Transfer and follow the prompts to complete your change
Important: If you change to a more expensive event, you will automatically be charged the price difference at the time of the transfer. If you change to a less expensive event, no refunds will be issued. Discount codes previously applied will not carry over when changing events or distances. All transfers are subject to event availability, and standard event policies apply.
Yes. Participants may transfer their registration to another individual for a $15 bib exchange fee.
- Log into your RunSignUp account
-
Go to your Profile page
-
Under Upcoming Events, locate your race
-
Click Manage Registration
-
From the top menu, select Transfer to Someone Else
-
Enter the new participant’s First Name, Last Name, and Email Address
-
Click Transfer as a Gift
-
Complete payment of the $15 bib exchange fee
Important: The new registrant will receive an email from RunSignUp with instructions to complete their registration. The transfer is not complete until they finish this step.
The original registrant is responsible for paying the $15 transfer fee. The new participant will complete their registration for $0. There are no refunds. Any exchange of money between the original and new registrant is entirely up to those parties.
This race does not offer refunds or deferrals. If you are registered for the event, you agreed to the no refund and no deferral policy prior to submitting your online registration. This includes those who experience illness, injury or any other condition that may prevent them from participating in the event.
Unfortunately, refunds and deferrals are not available, including in cases of illness, injury, scheduling conflicts, or ANY OTHER circumstance that prevents participation.
Yes. Someone else can pick up your packet. In order to add some form of security, we ask that you please forward your race confirmation email or a photo of your driver's license to show our volunteers at Packet Pick-Up.
Yes! Even though this is a timed event, we welcome all runners and walkers! However, if you are planning to walk we do ask that you start toward the back.
Sure! But we do ask that you start toward the back so as not to impede the other runners.
Yes! Kids are welcome. If they want an official race time and participant shirt, they will need to be registered for the event though.
Yes. Please be mindful of those around you and make sure you are able to hear any emergency announcements.
Yes! Please keep your pets on a leash and be respectful of others around you.
Race Day Events will hold event awards for 30 days after the event is complete.
Contact us at raceday@racedayevents.com for more information about receiving your awards after the event.
*Please note that we charge a $10 shipping fee for any participant wishing to have their award mailed after the event is complete.
How do I sign up for event insurance? Add-on coverage is offered during the checkout process when signing up for this event. You will be given the option to add or decline coverage with one click. Note: If you decide to decline coverage, you will not be able to go back and add it after registering.
Did you purchase event insurance and now need to use it or just have a question? Submit and contact FanShield (RegShield) here.
Pumpkin Run: There is NO indoor facility for participants to go in. This is an entirely outdoor event.
Elf Run: There is an indoor facility with bathrooms that participants can use.
Run Into The New Year: There is NO facility for participants to go in. This is an entirely outdoor event.
Big Chill: There is an indoor facility with bathrooms that participants can use.
Cupid Shuffle: There is an indoor facility with bathrooms that participants can use.
Luck of the Irish: There is NO indoor facility for participants to go in. This is an entirely outdoor event.
ADDITIONAL QUESTIONS?
Contact us below!
