FAQ
Q:Can I be out of state to run this event?
A: Ayone in the world can do this event! We now have an international shipping option for those outside of the USA.
Q: How do I record my miles?
A: you will record your miles on a website. You can do it daily, or you can do it once a week.
Q: Do I have to run or can I walk?
A: you can Run, Walk, Runwalk, any way you can to get the miles. It's your challenge, as long as you are purposefully moving and logging miles, it counts.
Q: Do I have to run/walk outside?
A: You can go outside, inside, on your roof, in your basement, treadmill, or around the house. Any way you can get your miles in, count!
Q: Do my miles count from before the start date of my challenge?
A: No, Only miles you do from the time window of the event count.
Q: Can I run/walk multiple times a day?
A: Yes, breaking your miles up several times a day counts too!
Q: My smart watch calculates my total miles from my steps, can I use those?
A: No, you can't use the total miles in 1 day. You can only count miles with a set start time and stop time.
Q: If I don't finish the challenge, can I switch to a lower distance?
A: Yes, you can switch to a different event, please email us to do this.
Common Trouble Shooting Questions For Recording Miles
Q: I made a mistake on entering my results, how do I change it.
A: In this example, you can go in and overwrite the mistake. Don't just enter it again correctly, you have to overwrite the incorrect data.
Q: I entered my results but I don't see them in the listing.
A: The results take a few minutes to update. If it has been a few minutes, double check you are looking at the correct race. There is a drop down box called Result Set - choose that to switch between events. The default is the boardwalk challenge. If you still don't see your results, see the below post on being anonymous.
Q: My wife/friend/mother/daughter registered me, how do I move that to my account?
A: Here is a link to and article on How to move a sub-account to another user. Follow the section titled: Transfer Sub-Account To Another Existing Account https://help.runsignup.com/support/solutions/articles/17000062878-access-manage-a-sub-account
Q: I am listed as anonymous in the results, why?
A: When you create an account, you have an option to be listed as anonymous in results. If you do not want this, go into your https://runsignup.com profile and click to edit profile. You will see a check box at the bottom that you want to UNCHECK to be listed again.
If you have any other questions, please contact diana@compuscore.com
