Refunds , Deferrals, Transfers, and Insurance
Refunds
If a race or race training is cancelled by the organizers, the race or training will go virtual and you'll be transferred accordingly. If you don't want to be transferred, you will be refunded the registration fee, but not the fee RunSignUp charges to process the initial payment.
Furthermore, race training registrants are only eligible for a refund if the race for which they would like training is cancelled before training begins. In the event that training has already started and the corresponding race is subsequently cancelled, registrants will not be eligible for refund, but a virtual race will be offered as a graduation race with a digital certificate of completion available online.
Deferrals
Deferrals are not generally allowed. In the event of an exception being made, no refund will be offered if the later in-person event is cancelled; instead the registration will be transferred to the accompanying virtual race, if any. For this reason, it is best to get insurance to protect your investment.
Transfers
Transfers are permitted at NO charge if done seven or more days before the race. If you need to transfer seven or fewer days before the race, contact us. We'll see what we can do.
Insurance
Life happens and things change. While we have a liberal transfer policy, we do not offer deferrals as a general rule. For that reason, we make insurance an option. We do not handle anything to do with the insurance, so please read the information carefully.