FAQs
Q: Do I have to be in Austin, TX to do this event?
A: No, anyone in the world can do this event!
Q: When do I receive my t-shirt?
A: If you purchase a shirt it will be shipped after May 1st.
Q: How do I record my daily entries?
A: You will record your miles under the 'Log My Miles' menu item. You can do it daily, or you can do it once a week, whatever works for you!
Q: Do I have to run or can I walk or can I just count my daily steps?
A: This is your challenge, if counting steps will get you moving in a new way, that's great! If you're already moving, add a couple extra miles to your day and count that. You can Run, Walk, Bike, any way you can move to get the miles. It's your challenge, as long as you are purposefully moving and logging activity, it counts.
Q: Do I have to exercise outside?
A: You can go outside, inside, in your basement, treadmill, or around the house. Any way you can get your miles in, it counts!
Q: Can I work out multiple times a day?
A: Absolutely!
Q: I'm running in another race during the same period as the challenge. Can I count that activity time toward my total?
A: Yes.
Common Trouble Shooting Questions For Recording Miles
Q: I need to enter my second run but I keep entering it and my first run disappears, how do I fix it?
A: In this example, you are overwriting the first run. Instead, keep the data the same for the first run, and click ADD ANOTHER ACTIVITY in order to add your second run/walk. You will continue to do this every time you add a run/walk.
Q: I got my link, but I'm confused on how to log my miles.
A: Here is a video to walk you through how to log miles with the link: https://youtu.be/s2eIBZq6fkM
Q: I did not get my link, how do I log my miles?
A: Some email servers block our emails to you. If you do not have your daily link, you can follow this video for instructions on how to log your miles in. Keep in Mind you MUST BE LOGGED INTO THE https://RUNSIGNUP.COM/LOGIN ACCOUNT THAT YOU USED TO REGISTER FOR THE RACE BEFORE YOU DO ANY OF THE STEPS IN THE VIDEO: https://youtu.be/Y-S0GKs4XxM (You can now also log your miles using your email or phone number without being logged in).
Q: When I search my name it does not come up to enter virtual results or it says I don't have permission?
A: You must be logged into the same https://runsignup.com/login account that you registered with.
Q: I don't see the date when I try to log my results, why not?
A: Once you get into the results page, you have to click Add Another Activity. You have to do this every time you log an activity. The time and distance on the right is the total time and distance. It will automatically add this to your total distance and percentage completed.
Q: I ran again today, how do I enter a second entry of results?
A: In the results page, choose Add Another Activity. DO NOT JUST OVERWRITE THE PREVIOUS ACTIVITY OR IT WILL DISAPPEAR. Each time you do a new run/walk, you need to click Add Another Activity. At the end of the challenge, If you ran once per day and have 62 runs, you will see all 62 activities in the submit results page. Don't overwrite them.
Q: I entered my results but I don't see them in the listing.
A: The results take a few minutes to update.
Q: My wife/friend/mother/daughter registered me, how do I move that to my account?
A: Here is a link to and article on How to move a sub-account to another user. Follow the section titled: Transfer Sub-Account To Another Existing Account https://help.runsignup.com/support/solutions/articles/17000062878-access-manage-a-sub-account
Q: I am listed as anonymous in the results, why?
A: When you create an account, you have an option to be listed as anonymous in results. If you do not want this, go into your https://runsignup.com profile and click to edit profile. You will see a check box at the bottom that you want to UNCHECK to be listed again.
If you have any other questions, please contact kimberlygibson@caringforcambodia.org
