FAQs
Q: How do I know if I signed up for the race?
A: Log in to your Run Sign Up account. Click the grey profile icon. Select profile. The race in question should be listed under My Upcoming Events or if you select My Registered Races (under My Upcoming Events) it will also be listed here.
Q: Can I transfer my race registration to another race?
A: Yes, up to 30 days prior to race date. Select My Registrations from your run sign up profile, click on event you want to transfer out of, scroll to bottom, click on Transfer Race, complete steps as indicated.
Q: Can I run with my dog?
A: No. For the safety of all participants we cannot allow dogs to be a part of our races.
Q: Can I run with a stroller?
A: Yes. For the safety of you and other participants, please start in the back.
Q: Can I receive a refund for this race?
A: Refunds can be given up to 30 days prior to race date. View refund policy to review the policy and request a refund if within the policy terms.
Q: Are there any discounts for race registration fees?
A: Unless listed on our social media or announced through the Race Page – registration fees are as posted.
Q: Can I exchange my race shirt for a different size before the race?
A: Through packet pick-up you can change your shirt size following these steps: Log in to your Run Sign Up account. Click the grey profile icon in the top right corner. Select profile. The race in question should be listed under My Upcoming Events. Click on manage. Scroll to bottom and select Change Giveaway Option. NOTE: If a shirt size is sold out, you will not be able to switch to the sold out size. In this instance, you will need to take the shirt size for which you registered. On race day, after the race has started, if we have a shirt in the size you want still available, you can swap at that time.
Q: Can I do the race virtual even though it’s an in-person race?
A: No, we are not offering virtual racing at this time.
Q: Can I register for the race in store instead of online?
A: All registrations are done online, even race day registration. Our Fleet Feet stores have computers that you can utilize to register. If you need assistance registering please feel free to come inside and we can help you out.
Q: Can I pick up my bib and shirt at the race?
A: Yes! If you are unable to pick up your packet in store - it will be at the race registration table prior to the start of the race.
Q: Can I register on race day?
A: If there are available spots on race day - we frequently sell out race, I wouldn't risk it.
Q: Where do I park for the race?
A: https://runsignup.com/Race/FFTRudolphRun/Page-2
Q: Where do I find a map of the race route?
A: Under Race Info, Course Map
Q: What happens if there’s bad weather on race day?
A: Weather conditions will be monitored on race day. In the case of severe weather, the start times of the races may be delayed. Rain does not cancel race. In the extreme case the weather is severe enough to cancel the race, there will be no makeup date.
Q: Will water be provided for participants?
A: Yes! Water will be provided on the route.
Q: Where do I find the race results?
Q: My question wasn’t answered. What now?
A: Please email race@goldendrillerracing.com with any additional questions!
