FAQs
Q: How do I know if I signed up for the race?
A: Log in to your Run Sign Up account. Click the circle profile icon. Select profile. The race in question should be listed under My Upcoming Events or if you select My Registered Races (under My Upcoming Events) it will also be listed here.
Q: Can I transfer my race registration to another race?
A: Yes, up to 30 days before the race date. Click on My Registrations, Click on View Registration for the registration you want to transfer, Scroll to the bottom of the page, Click on Transfer Race
Q: Can I receive a refund for this race?
A: Refunds can be given up to 30 days before race date. Click on My Registrations, Click on View Registration for the registration you want to refund, Scroll to the bottom of the page, Click on Refund Policy, and Request Refund.
Q: Are there any discounts for race registration fees?
A: Unless listed on our social media or announced through the Race Page – registration fees are as posted.
Q: Can I exchange my race shirt for a different size before the race?
A: Starting with the Sunday before the event, you have to take the shirt size you picked at the time of registration. You can exchange your shirt for a different size after the race has started. Before the Sunday before the event, you can change your shirt size by going to your race profile, clicking on my registrations, clicking on the race, scrolling to the bottom of the race page, and selecting Change My Shirt Size.
Q: Can I do the race virtually even though it’s an in-person race?
A: We are not currently supporting virtual racing.
Q: Can I register for the race in store instead of online?
A: All registrations are done online, every race day registrations. If you do not have access to a computer, our Fleet Feet stores have computers that you can utilize to register. If you need assistance registering please feel free to come inside and we can help you out.
Q: Can I pick up my bib and shirt at the race?
A: Yes! If you are unable to pick up your packet in store - it will be at the race registration table before the start of the race.
Q: Can I register on race day?
A: Lots of our events sell out. It is always advisable to register in advance. If a race is not sold out, we do offer race day registration.
Q: What happens if there’s bad weather on race day?
A: Weather conditions will be monitored on race day. In the case of severe weather, the start times of the races may be delayed. Rain does not cancel a race. In the extreme case the weather is severe enough to cancel the race, there will be no makeup date.
Q: Will water be provided for participants?
A: Yes! Water will be provided on the route.
Q: Where do I find the race results?
A: At the top of the race page you will see the ‘Results’ tab. Select the correct distance and type in your bib number or name to see results.
Q: My question wasn’t answered. What now?
A: Please email race@goldendrillerracing.com with any additional questions!
