Virtual Race Hub

Going Virtual with RunSignup
SETTING UP A VIRTUAL RACE

Now that you have planned out your virtual run, it's time to set it up on RunSignup.

These tips and tricks are specific to customizing your virtual race on RunSignup. If you have never set up a race on RunSignup, please get started with our CREATE A RACE tutorial HERE

  • Virtual Race Address
    • When you set up a virtual race on RunSignup, you will want to make it obvious that people are welcome to participate from anywhere. You can do this by customizing the address in Step 1 of the race wizard. City, Zip Code, and Timezone are mandatory and can't be excluded or overwritten, but customizing the Address 1 Line and City Fields is usually obvious enough for registrants: 
  • Hiding The Default Place on the Race Page
    • Now that you have customized the place, you can hide the place on the race page. This will only hide the race on the race page, the address entered in the race wizard will still show on the confirmation page and in the confirmation email. 
    • To Hide the Place on the race page, go to Race>>Race Page>>Race Location. At the bottom of the page, you can check this box:


    • You'll also want to make sure the Show directions box is unchecked: 
  • Customizing Place on the Race Page
    • You can also enter a custom place to show on the race page. To add a custom place description, go to Race>>Race Page>>Race Location.


  • Changing Race Verbiage
    • Some virtual events like to change the word RACE on their race page. You can customize this verbiage to say something like "Virtual Race" or "Virtual Event." To update this, you can go to Race>>Race Page>>Misc Settings. Scroll down toward the bottom of the page: 


  • Custom Question to confirm virtual race understanding
    • If you don't know - people don't always read :) So, no matter how many places you put "VIRTUAL RACE" on your race page or in the description, you will still have a handful of people that don't understand they are registering for a virtual event. To help minimize confusion, you can add a mandatory custom question to force registrants to agree that they understand they are registering for a virtual race. 
    • To set this up, go to Race>>Registration>>Questions.

    • The question will look like this during registration. By making it mandatory, registrants will be forced to agree to this question in order to complete their registration:


  • Custom Race Date
    • By default, we show the race start date on the race page and event tiles. If you would like to customize the date that appears on the race page, you can use a custom date. You can set this up under Race>>Race Page>>Misc Settings.


  • Shipping Address Validation Feature
    • In 2016, we released a shipping validation feature. You can read more about it HERE .
    • There are multiple reasons to use this feature: 
      • CONFIRM SHIPPING ADDRESS DURING REGISTRATION: This setting forces people to confirm their shipping address during registration. This is great because some people will forget to update their RunSignup profile address when they move OR maybe they would like their gear mailed to their PO box, instead of their home. 
      • SHIPPING ADDRESS VALIDATION: This feature integrates directly with the USPS API (similar to when you purchase something on Amazon/eBay/etc). This will catch invalid addresses at the time of registration and save your shipping/fulfillment team the headaches associated with returned packages and customer service questions.
      • PREVENT INTERNATIONAL ADDRESSES: With this setting, you can require registrants to have a valid US address to register for the virtual event. This will prevent people from entering international shipping addresses, since the cost of international shipping is usually 5-6x the cost of domestic shipping. (We do have a setting that will allow you to collect international shipping addresses, however the increased postage costs will not be charged or calculated for international shipments). 
    • To set this up, go to Race>>Registration>>Shipping. If your entire race is virtual, you can collect shipping addresses for everyone that registers for the race. If only certain events are virtual, you can make the address settings event specific. 


  • Event Display Options
    • You can add a custom banner on the race page tiles and also highlight your virtual package options on the event selection tiles. This is a great feature for ALL events to use, but a really great idea for virtual events. 
    • To customize the event display options, to go Race>>Registration>>Event Display Options. You can customize the banner, image, description, and event details. 
    • On the race page, the tile will look like this: 
    • During registration, the event tiles will look like this: 


  • Customize Confirmation Email
    • Customizing the confirmation email is important for ALL events, but you will want to make sure to do this for virtual runs. Reiterate to your registrants how they can complete their virtual race, what happens next, and what to expect on race day.
    • You can customize the confirmation email by going to Race>>Notifications>>General Settings. Then, click into the USER REGISTERED email to add text and make changes.
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    • If only certain events in your race are virtual, you can use the EVENT SPECIFIC CONFIRMATION EMAIL settings under Race>>Notifications>>Event Specific Confirmation Email.

  • Build Out Your Referral Program - Use Referral Refunds, Rewards and Registration Follow Up Emails: 
  • Email Capture Form
    • In January 2020, we released an email capture form. This is a great way to capture emails from people who visit your race page, but aren't yet ready to start the registration process or register. When someone joins the list, their email will be saved on an email marketing list so you can email them at a later time. You can learn more about the Email Capture form HERE . 

  • Giveaway Description
    • Add a description to show next to your Giveaway items to include details about then your shirts/swag will ship (or information about an in-person packet pick up). This can be added in Step 4 of the Wizard, or at Race >> Giveaways/Add-Ons >> Giveaway. The details will show during registration and on the confirmation email.

  • Enhanced Virtual Race
    • We have found that each virtual race has their own results policy. For some races, posting results is optional. For other races, posting results is encouraged. And finally, some races require that you post your results before anything is mailed out to you. While we can't help you decide what your results policy will be, we do have a great mechanism to collect virtual results on RunSignup. Check our our Enhanced Virtual Race features HERE .

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