Frequently Asked Questions
1. What is included in the registration fee? Race bib with timing chip, custom race Tshirt, finisher's medal, post race snack and beverage.
2. Is the event chip timed? Yes!! All live participants will receive a bib with a timing chip, all virtual participants will be emailed a digital bib or shipped a paper one. Result will be posted on Run Signup! While the race will have a rolling start, your time will start when you cross the starting mat.
3. Will there be age group awards? The amazing awards provided by Live Trends Design Group will begin at 8:45am with the 5K results and followed by the 10K results shortly after.
Categories are:
- 5K top 3 Male and Female overall, Male and Female Masters, and top 3 Male and Female in 5 year age groups, starting with 9 and under up to 75 and over.
- 10K top 3 Male and Female overall, Male and Female Masters, and top 3 Male and Female in 10 year age groups, starting with 19 and under up to 70 and over.
You may log in to our results page to view the results post race as participants finish. Awards must be picked up during our ceremony and will not be help post race.
4. Will there be water on the course? Yes. Aid Stations will be at Mile 2 & 4.5 for the 10K. Mile 1.5 for the 5K
5. Are there deferrals, transfers or refunds allowed?
Refund Policy
All changes and management of your race entry can be handled through your login profile.
Bib Transfers
Illegally transferring your bib to another person is strictly prohibited. Violators will be banned from future races, and the unauthorized participant will be removed from the event.
Credit and Transfer Options
100% Race Credit: Available up to 40 days before the event date. Use this credit for another FloDash race.
50% Race Credit: Available up to 20 days before the event date. Use this credit for another FloDash race.
Switch to Virtual: Allowed up to 7 days before the event date.
Entry Transfer: Permitted up to 5 days before the event date. To transfer your entry to another participant for the same event, the new registrant must accept and pay the current registration fee. Once completed, you will receive a refund for your original race fee minus a $3 transfer fee.
Post-Race Policy
No post-race modifications, virtual switches, transfers, or refunds will be permitted.
Cancellations
If the event is canceled, we will make every effort to reschedule or offer a full virtual option.
Final Note
No exceptions and no refunds will be provided outside of the outlined policies.
PLEASE DO NOT SHOW UP AT PACKET PICKUP ASKING FOR ANY TRANSFERS.
FloDash Events, LLC
6. Are there dogs and or strollers allowed? For safety reasons NO pets of any kind are allowed on the race course during the event, so leave your turkey home🦃 Service dogs will be allowed and we ask that you please line up at the end of the pack. Bicycles, skateboards, or any other non-authorized motorized carts or vehicles are not allowed on the race course during the event. Please help us execute a safe race for everyone and leave your pooch and wheels off the course. Strollers please line up at the back of the pack. This is a hilly course.
7. Do we accept donations? Yes!! All donations made will be going to The Neighborhood Center of South Lake.
8. Is there race day registration? Only if the race is not sold out.
9. Can I pick up a packet for a friend? Yes. You must have your friends QR code which can be found on your registration confirmation email. Please have a screenshot ready.
10. What are the time requirements for the race distances? You must be able to complete consecutive 18 min miles.
11. Anything else I need to know about the race? YES. We send a detailed email a couple of days before the race with instructions. PLEASE READ ALL THE EMAILS SENT TO YOU before coming to packet pickup and the race. HAVE FUN!!
