Houston Kids Triathlon

Refund Policy

Click HERE to see the Refund Policy agreed to during the registration process. 

 

Deferral Policy

Deferring registration means transferring the registration fees paid from the current year’s event to the following year’s event. For the purposes of Negative Split Productions LLC-owned events, this means deferred entries will be rolled over to the following calendar year’s scheduled event. The Deferral Policy is only effective for live events, there are no deferrals allowed for virtual event registrations.

 

Up to 30 days until the scheduled race date, registered athletes can choose to defer their race entry to the following year’s event with no up-front fees. When registering for the following year’s event a $20 deferred registration will be required to be paid.

 

With 30 days or less until the scheduled race date, no deferrals will be allowed. No exceptions will be made for any reason due to the nature of event production and the up-front costs paid by the event organizer.

 

To process a race deferral, athletes must use the tools found in their RunSignup profile and select to defer their entry. Click HERE for instructions to defer your race entry. Once your deferral is processed, the deferred athlete will no longer by allowed to participate in the current year’s event, live or virtual event, without registering for the event again. When registration opens for the following year’s event, instructions will be provided to use the deferred entry. Registration for the following year’s event is NOT AUTOMATIC and the instructions provided must be followed to ensure participants are registered. Failure to use the deferred entry does not automatically qualify for a rollover to the following year’s event.

 

Transfer Policy

Event transfers are allowed up to the deadlines listed below. To process an event transfer, athletes must use the tools found in their RunSignup profile. Click HERE for instructions to transfer your entry. 

 

Live Event-to-Virtual Event Transfers

Athletes may transfer their entry from the live event to the virtual event up to 2 weeks prior to the scheduled race date. There are no refunds are registration fees paid when transfering to from the live to the virtual event. 

 

Saturday-to-Sunday or Sunday-to-Saturday Event Transfers

Because this is a two day event athletes may transfer from Saturday to Sunday or vice versa up to 30 days to the race date  at no cost. Within 30 days to the scheduled race date, transfers may still be processed but additional fees will apply and you must contact support@mynegativesplit.com for details. 

 

Live Event Cancellation Policy

Our #1 objective is to host a live event as scheduled even if modifications are needed. If, for any reason, we have to cancel the scheduled live event the following Live Event Cancellation Policy will go into effect. Details on making decision selections and additional information will be communicated via email. Please note that this policy only applies to participants who are registered for the live event at the time of live event cancellation.

 

If the live event is cancelled up to 80 days before the live event is scheduled to occur, participants registered for the live event will be given the following options:

• Transfer their entry to the virtual race to earn their race items.
• Rollover their entry to another scheduled event in the same calendar year (event selection options are at the event organizer’s discretion).
• Defer their entry to the following year’s event, see Deferral Policy above for details.
• Receive a refund totaling 75% of their paid registration fees.

If the live event is cancelled up to 30 days before the live event is scheduled to occur, participants registered for the live event will be given the following options:

• Transfer their entry to the virtual race to earn their race items.
• Rollover their entry to another scheduled event in the same calendar year (event selection options are at the event organizer’s discretion).
• Defer their entry to the following year’s event, see Deferral Policy for details.
• Receive a refund totaling 50% of their paid registration fees.

If the live event is cancelled anytime after 30 days before the live event is scheduled to occur, participants registered for the live event will be given the following options:

• Transfer their entry to the virtual race to earn their race items.
• Rollover their entry to another scheduled event in the same calendar year (event selection options are at the event organizer’s discretion).
• Defer their entry to the following year’s event, see Deferral Policy for details.

Regardless of when the cancellation occurs, all add-ons purchased can be refunded in full at the request of the registered participant within 5 days of the cancellation. Any merchandise purchased will be mailed with the virtual race packages or can be picked up at a scheduled place and time that will be communicated at the time of cancellation. Additional details will be provided if the Live Event Cancellation Policy has to go into effect.

 

Event Policy Updates & Changes

• 2021-01-19, Event Policies created
• 2022-09-09, Added race day transfers to the Transfer Policy
• 2023-10-16, Refund Policy updated to reflect a change in the insurance provider