2024 Refund, Deferral, Transfer, and Cancellation Policy
October 13 Update: We thank you for your understanding, but we have reached the deferral deadline, so there are no more refunds or deferrals. It is our intent to provide good customer service to help you have an enjoyable event experience, but as with concerts, spectator sports, travel, and many other types of transactions, it is not practical for the race organizers to both pay for the expected expenses (in our case, shirts, medals, road closures, public safety, site rentals, charity donations, staffing, supplies, technology, etc) while simultaneously refunding ticket sales at the last minute.
REFUND POLICY: This event follows standard running industry policies. All entry fees are non-refundable. When you register for this event, you are making a non-refundable purchasing decision and must agree to this policy. You may not give or sell your number to another individual outside of the authorized transfer policy and process; doing so forfeits the race entry. Once you register, unrecoverable race course services and items are paid for as if you will be attending the event; thus, this policy stays in effect whether you are injured, have an unexpected business or family emergency, illness, pregnancy, etc.
Q: How do I defer my registration?
A: We've extended the deferral deadline through October 10, 2024, so you can easily defer your registration for a nominal fee of $10 by logging on to RunSignup > Manage Registration > Deferrals. Otherwise, please contact the Race directly at randy@runtucson.net for more information. Here is a guide on how to defer/claim registration.
Q: How can I transfer my race entry to someone else?
A: There are two types of participant to participant transfers, "Gifts" and "Transfer Requests." The first type of transfer is a "Gift", where the registrant gives their registration to another user, does not receive a refund, and the recipient is able to register for free. The Race may charge a processing fee for "Gifting" a registration to another user. RunSignup will not have to process a transaction and will therefore not charge a processing fee. The second type of transfer is a "Transfer Request", where the registrant offers their registration to another user, and upon that user's paid registration, the original registrant receives a refund. The race may charge a processing fee for "Transfer Requests". Even if the race does not charge a Transfer Request fee the registrant will still pay a RunSignup processing fee on their refund and the new registrant will also pay a standard processing fee.
Q: I missed the race, can you refund my registration or defer me to next year?
A. In recent years we have been asked on race day and even after the race if refunds could be given or if deferrals can be provided, or if we can mail all the race goodies. Please note that as much as we understand the challenges we all face with scheduling and unexpected life occurrences, we cannot provide refunds or personal mailings of race items. It is not financially feasible for us to do this and continue to provide the event. Reminder: the deadline for self-deferral is October 10, 2024.
Q. I paid for the shirt and medal and you are required to mail it to me. When can I expect to receive my mailing? (This is an actual email we received last year.)
A. The standard race entry fee provides entry into the event, but does not include mailings of race materials such as shirt, medal, post-race snacks, post-race drinks, or other event weekend items.
Q: Will the race be cancelled if it rains, lightenings, snows, or otherwise has difficult weather conditions?
A: Barring dangerous inclement weather, the event as planned will take place rain or shine; however, the race directors reserve the right to postpone or cancel the event due to events out of our control such as weather, natural disaster, public health crisis, or any other reason, including requirements by the City of Tucson and Pima County. Thus, we may alter the courses and distances at any time if required due to course blockages or other restrictions or impediments. All registrants recognize that all fees paid for the event are non-refundable for any reason. If the event is cancelled because of weather, natural disaster, public health crisis, governmental or court order, or any other reason, refunds will not be given. If possible, though, the event will be postponed and your entry will be transferred to a new date with details announced as promptly as possible.
Public Health: We will provide additional information as we get closer to each race day, but you can help us ensure the ability to produce an in-person event by following standard public health recommendations: get vaccinated, wear face coverings when in large indoor crowds, and be mindful of symptoms. Having said all that, running is an activity that can be done alone and with groups -- when running or training alone or in groups, please continue to take all precautions to be a good health steward: bring a face covering and pull it over your nose and mouth when running or standing near others, keep your distance, wash your hands, and avoid close contact with others.
