Q.: Can I still get a T-shirt if I register after September 22?
A.: Extra T-shirts will be available, while supplies last, for walkers who register after September 22. Walkers who register after that date will not be guaranteed a T-shirt.
Q.: How do I change my registration information?
A.: For security purposes, once you are registered to a Race, you will NOT be able to change your Profile information. E.g. Name, Gender, DOB, Email. If you made a mistake on your registration, you will need to contact the race directly by going to the Race Contact Info section of the race page and filling out the Questions form, or, if you are already registered, you can use the email listed at the bottom of your registration confirmation email.
Q.: I need to update one of my selections. How do I manage my registration information?
A.: If you registered for a Race and would like to view or edit your registration, this article is for you! Begin by logging into your account, and go to your “Profile” page. On the “Profile” page, see Races under Upcoming Events. This shows a list of all Race(s) that are coming up. You are able to manage the registration for the Race by clicking "Manage Registration".
EVENT QUESTIONS
Q.: Is the Event wheelchair compatible?
A.: The Event is wheelchair, stroller and handicapped scooter compatible. The terrain is flat and level and easy to navigate.
Q.: What happens if I cannot walk the entire route?
A.: The Event planners will have a recovery vehicle to pick you up and bring you back to St. Joseph Field.
Q.: Is parking available?
A. : There is adequate parking for 100 cars, with additional street parking available.
Q.: Where do I find race information, such as a course map, packet-pickup details, t-shirt (store merchandise) shipping dates, event parking, etc?
A. : If you cannot find the information you are looking for on the Event page, or on the website, then please contact the Event directly by going to the Race Contact Info section of the Event Info page and filling out the Questions form, or, if you are already registered, you can use the email listed at the bottom of your registration confirmation email.
FINANCIAL QUESTIONS
Q.: What happens to my Registraton Fee or donation?
A.: 100% of all fees and donations go directly to the Conference you select when you register. That Conference will use 100% of your donation to help the poor and needy in their local area.
Q.: Is my Registraton Fee included in my fundraising total?
A.: No. All fees are considered separate from donations. Only donations are included in a Walker's fundraising total.
Q.: When I reach my fundraising goal, will my Registraton Fee be refunded?
A.: Walkers who set up a fundraiser will have the option to receive a refund if they meet their goal. RunSignUp will handle the refund process of all fees. Once a Walker meets their fundraising goal, RunSignup processes the fee refund automatically.
Q.: Is my donation tax deductible?
A.: The Society of St. Vincent de Paul, Inc. is a non-profit organization under section 501(c)(3) of the United States Internal Revenue Code. Donations to the Society are deductible. The Society's tax identification number is 81-5397498
Q.: What is this charge on my credit card?
A.: If you see the following billing descriptor on your credit card statement, then you or an authorized user may have registered for an Event or donated to a Charity/Fundraiser on RunSignup:
1) SIGNUP*(RaceName) (Location) 888-385-1360
2) Braintree*RunSignUp or Braintree*(RaceName) or BT RUNSIGNUP
RunSignup is a service provider that processes transactions for Race/Club Directors for their Events hosted on RunSignUp. These Events are mainly for the endurance industry - Running, Cycling, Swimming, Skiing and more.
For more information on your charge, please contact finance@runsignup.com with the following information:
With the given information, our team should be able to provide you more information for the transaction.
Q.: My credit card is no longer valid. How do I update my credit card to receive a refund?
A.: Unfortunately, it is not possible to change where the refund is being sent. If the refund has already been issued to a standard credit card, don't worry! The bank has to deliver that refund. They will either apply the refund to the cardholder's new account, or they may apply it to the old account and send a statement showing a negative balance. Rarely, when neither of those is an option, they will reject the refund. If the refund is rejected by the bank, we will be notified and at that point, we email the registrant and reissue the refund by check.
Note:Unfortunately, if a refund has been issued to a prepaid debit card which has been thrown away, we are not able to recover those funds. If the registrant has the card information they may be able to contact the issuing bank to ask for help.
If you did not receive a new card from the same Bank, the Bank will reject the refund and at that point, we will issue the refund by check to you. For assistance, contact finance@runsignup.com.
Q.: Can you send me a receipt?
A.: You can view all transactions associated with your user account by navigating to your Profile then clicking on the My Transactions link at the bottom of your Profile under the Financial Links section. From here you can view Receipts for each transaction that you have made while logged into this account. For more information, contact finance@runsignup.com
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ADMINISTRATION QUESTIONS
Q.: I lost my confirmation email. Can I have another email sent?
A.: RunSignup allows you to access your registration through your Profile. From there you can resend your confirmation email if you have misplaced it, or if you have not received it
Note: If you did not receive your confirmation make sure to check the spam folder in your email client.
You can resend a confirmation email by navigating to Profile > Upcoming Events > Resend Confirmation.
Q.: My group password is not working. Can you let me know what it is?
A.: This may happen for the following reasons:
1) The group password entered is incorrect. You will need to change/reset your password. See here for a guide on how to reset your group password.
Important: Group passwords are case-sensitive. Please make sure you are using capitalization when entering the password.
2) The group password is entered correctly but the error is showing "Incorrect Password". This is most likely a caching web browser issue where the current page is still storing the previous password. In this case, you will need to clear the cache for your web browser OR you can sign up under a different web browser. The Event does not store Group Passwords, so we do not have the ability to let you know what yours is. If your password is incorrect you'll need your Group administrator to update it.
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