RunSignUp Account FAQ's
Why are we switching websites?
The American Cancer Society (ACS) Climb to End Cancer is transitioning to a new registration and fundraising platform, RunSignUp, to enhance the participant experience. This change will improve registration, communication, access to ride details, packet pickup logistics, and more.
Do I need a new login to register for the 2026 Climb to End Cancer of Phoenix?
Yes. Participants will need to create a new RunSignUp account during registration, unless they already have an existing RunSignUp account from other events.
Can I use my old Society Account to register?
No. Society Accounts used for the 2025 and prior Climb to End Cancer campaign events will not work on the new platform. A RunSignUp account is required.
Will my contacts transfer to the new website?
Unfortunately, your address book from your previous Society Account cannot be transferred. However, RunSignUp allows you to import contacts in multiple ways, and once uploaded, your address book will be saved for future use.
Will my donor history transfer to the new website?
No, donor history will not carry over. If you participated in the 2025 event, you can download your donor list as an Excel file from your previous dashboard to keep a record of your supporters. Please reach out to Skyler Bean for support or questions, skyler.bean@cancer.org.
Do we have access to the American Cancer Society FUNdraising App?
No, the FUNdraising App is not currently supported. There are aspects of the new site that will allow for similart features and integration with an app is being explored as a possibility in the future.
Can we upload checks via a mobile phone scanning technology?
No, checks will need to be mailed for processing.
Where should I mail in checks?
If you have a check to mail in as a donor or a participant that has collected check donations please mail them to the address below. Our financial coding team will process within 2-4 weeks and you will see it reflected on your fundraising page.
ATTN: Climb Phoenix - QXGRMK
PO Box 81409
Phoenix, AZ 8506
What payment wallets are supported?
Currently, Apple Pay is supported, but additional payment wallets may be added soon.
