Other Email Reports

Blocked Emails

This is a report of emails that have been blocked by the recipient, or the recipient's ISP.


Bounced Emails


Bounced emails are either a permanent failure to deliver the email or a temporary failure to deliver the email, based on conditions with the recipient mail server.

RunSignUp will list out all bounced emails based on the date range provided, and supply a reason for why the email bounced. It is a good idea to go through these addresses and update them in your email lists to improve your future deliverability rates. There are two types of bounces that are explained below.

Hard Bounces
A hard bounce is an e-mail message that has been returned to the sender because the recipient’s address is invalid. A hard bounce might occur because the domain name doesn’t exist or because the recipient is unknown. If a email is on the bounce list, we will auto drop any future requests to this email address.


Soft Bounces
A soft bounce is an e-mail message that gets as far as the recipient’s mail server but is bounced back undelivered before it gets to the intended recipient. A soft bounce might occur because the recipient’s inbox is full.

 


Invalid Emails


Invalid emails are any emails in your list that are not a properly formatted address. This means that they do not follow proper email formatting rules, or the domain is unknown. Usually this is a typo that you should update in your lists to improve deliverability rates.

 


IMPORTANT: If an email address is listed here, please add the correct version of the email to a custom email list.


Spam Reports


This report will show each instance of a message being reported as spam by the recipient.

 


Unsubscribed Recipients


This report will show each email address that has unsubscribed from an email list. You can re-subscribe a user by selecting the Resubscribe Recipient link to the right of their name.


You will also have the option to Add Email To Unsubscribe List, by entering the email address or addresses into the text box (separated by new lines or commas).

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