Race Options & Best Practices
As of February and March 2020, Coronavirus is the headline of every news story. Let’s hope that the spreading stops soon and that illnesses and death are minimized. As race and event directors, our customers should have an emergency plan for this.
Emergency Plan Options
- Change the date to later this year
- Cancel this year’s event
- Hold a Virtual Event
But, then what? If you are a race director that has had to make the hard decision to postpone, cancel, or switch to a virtual event (or maybe the decision was made for you) we understand that the next steps are challenging and confusing.
- How do you communicate this to your customers?
- What options can you give your customers?
- What Participant Management options can you enable to make this process easier?
CORONAVIRUS RESOURCES FOR PARTICIPANTS
STEP 1: PLAN
Race cancellation, postponement, and virtual options
CREATE ACTION PLAN REACH OUT TO RUNSIGNUPSTEP 2: ACT
Setup postponement options and update race settings
POSTPONEMENT POP-UP TOOL REVIEW AND REVISESTEP 3: COMMUNICATE
Use the your website, email, and FAQ's to spread the word...with kindness.
PARTICIPANT COMMUNICATIONS COMMUNITY MESSAGINGPARTICIPANT MANAGEMENT OPTIONS
Give participants a choice when you postpone or cancel.
DEFERRAL OPTIONS REFUND OPTIONS RACE OR EVENT TRANSFERSDonation Option
Encourage participants to support your event by foregoing a refund.
Keep My Registration Fee OptionCOMMUNITY SOLUTIONS
The creativity and dedication in the running community is truly awesome. This section will be a living collection of community-tested best practices, creative solutions, and inspiration for keeping your community active and engaged.
CREATIVE SOLUTIONS COMMUNITY KNOWLEDGE BASE PARTICIPANT RESOURCESBUSINESS RESOURCES
SMALL BUSINESS FINANCIAL RELIEF ENDURANCE INDUSTRY ACTION RUNSIGNUP PAYMENT POLICIES
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